The technical support engineer certificate is designed to develop skills for students seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, programming, and networking.

A man and woman look at a laptop together

woman on a laptop stands in front of computer servers

Eligibility

This introductory certificate is offered by both Ensign College and BYU-Idaho, with support and resources from BYU-Pathway Worldwide.

Ensign College: For students who completed PathwayConnect but never enrolled in an online degree program. (The information below is related to the Ensign College version of this certificate.)
BYU-Idaho: Students who did not participate in or complete PathwayConnect, or students who are currently enrolled in an online degree program through BYU-Idaho. (Click here to view the BYU-Idaho version of this certificate.)

Essential Knowledge and Skills

Outcomes

Identify and configure key desktop settings.
Identify and describe the function of key hardware in a desktop or laptop computer.
Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
Identify and configure basic security settings to protect a workstation or server.
Define and configure key security policies for a corporate network.
Troubleshoot basic networking and system configuration problems.

Certificate of Technical Support Engineer

Program Requirements

This certificate builds into the Applied Technology or Applied Business Management degree.

This is an introductory certificate.

Certificate

16 CREDITS

Associate

60 CREDITS

Bachelor's

90–96 CREDITS

Certificate of Technical Support Engineer

Course Code

Course Name

# of Credits

BUS115

Business Applications

BUS115 — 3 credits

Business Applications

Students will acquire, develop and apply intermediate spreadsheet analysis skills in a business context as well as demonstrate basic database use. After individually completing spreadsheet tutorials and assignments, students will then develop and apply their skills in business projects and exams. The projects and exams, which are designed to be realistic and representative of business activities students might encounter in the workplace.

CITBC102

Hardware Technician

CITBC102 — 3 credits

Hardware Technician

This course explores the fundamental components and concepts around computing devices, including hardware components, networking devices, memory, bootup issues, Operating System components, storage, wireless connectivity, security and troubleshooting exercises. Successful completion of the course will prepare the student to sit for the PC Pro certification exam as well as the CompTIA A+ certification exam. This is an LDSBC course offered in partnership with BYU-Idaho.

CITBC125

Windows Client

CITBC125 — 3 credits

Windows Client

This course focuses on installing, configuring and administering Windows Desktop systems across peer-to-peer configurations as well as client-server domain environments. Develops the skills required to be a consultant, full-time desktop support technician, or IT generalist who administers Windows-based computers and devices as a portion of their broader technical responsibilities. Upon successful completion of this course, the student should be prepared to sit for the Client Pro certification exam. This is an LDSBC course offered in partnership with BYU-Idaho.

CITBC150

Introduction to Networking

CITBC150 — 3 credits

Introduction to Networking

This course introduces basic networking concepts including the OSI Model, TCP/IP, networking services and an exploration of Wide Area Networks. Explores network security concepts including authentication, authorization, and security layers. The course includes labs and assignments that require the student to demonstrate how to design networks and configure the different services correctly. The successful completion of this course will prepare the student to sit for the Network Pro certification as well as the CompTIA Network+ certification. This is an LDSBC course offered in partnership with BYU-Idaho.

GS170

Career Development

GS170 — 1 credits

Career Development

In this course, learners will discover and strengthen the skills they need to successfully obtain or improve employment. Students will focus on creating professional documents (e.g., resumes and cover letters), networking, interviewing, and job shadowing.

COMM150

Interpersonal Theory and Practice

COMM150 — 3 credits

Interpersonal Theory and Practice

This course examines basic elements and theory of human communication in a practical, relevant setting. Students will explore varied facets of interpersonal process with emphasis on improving communication skills and interpersonal relationships.

For questions about this program, contact BYU-Pathway Support

Young man wearing glasses looks at his laptop

Looking Ahead

Potential Employment

IT support positions in small and large corporations

IT support for business process outsourcing companies

Why choose this certificate?

The technical support engineer learns hands-on skills needed for successful software installations and maintaining computer hardware. Additional projects will increase your experience and expertise such as troubleshooting, active directory, and understanding operating systems.

BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a recommended plan of certificates that will help students increase their income and improve their employment possibilities.