The technical support engineer certificate is designed to develop skills for students seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, programming, and networking.


Eligibility
This introductory certificate is offered by both Ensign College and BYU-Idaho, with
- Ensign College: For students who completed PathwayConnect but never enrolled in an online degree program. (The information below is related to the Ensign College version of this certificate.)
- BYU-Idaho: Students who did not participate in or complete PathwayConnect, or students who are currently enrolled in an online degree program through BYU-Idaho. (Click
here to view the BYU-Idaho version of this certificate.)
Essential Knowledge and Skills
Outcomes
- Identify and configure key desktop settings.
- Identify and describe the function of key hardware in a desktop or laptop computer.
- Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
- Identify and configure basic security settings to protect a workstation or server.
- Define and configure key security policies for a corporate network.
- Troubleshoot basic networking and system configuration problems.

- IT support positions in small and large corporations
- IT support for business process outsourcing companies
Why choose this certificate?
The technical support engineer learns hands-on skills needed for successful software installations and maintaining computer hardware. Additional projects will increase your experience and expertise such as troubleshooting, active directory, and understanding operating systems.
BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a