Grievances
Report a Concern
At BYU-Pathway Worldwide, we want every student to feel safe, respected, and supported in their educational journey. Grounded in discipleship, opportunity, and covenant belonging, we provide a formal process for addressing serious concerns that cannot be resolved through normal communication channels.
Academic grievances include grievances related to a course or instructor such as when a student feels their work has been evaluated unfairly or inadequately. Administrative grievances include grievances related to an administrative office such as a grievance about how an institutional policy was administered.
Students are encouraged to work directly with their instructor or administrator to resolve academic or administrative concerns related to their experience with BYU-Pathway Worldwide. If a student’s concern is not resolved, they are encouraged to submit a formal grievance:
- Submit an academic or administrative grievance via the Online Student Grievance Form in the Companion App.
- For issues specific to mentors, submit through Mentor Complaints.
- For concerns regarding missionaries, submit through Missionary Complaints.
In alignment with institutional policy, formal grievances and appeals are governed by the Academic and Administrative Grievances Policy in the Academic Catalog.
If you have questions or concerns about grievances, please contact the Dean of Students Office.