The technical support engineer certificate provides you with the skills and knowledge to become employable as an entry-level computer support technician. Courses are hands-on through a BYU-Pathway Global Education Center. Skills obtained can prepare you to obtain multiple CompTIA and Microsoft industry certifications.

This certificate is offered by Ensign College, with support and resources from BYU-Pathway Worldwide.

Looking Ahead

Potential Employment

IT Specialist
Help desk technician
Technical support specialist
Desktop support administrator

BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a

recommended plan of certificates

that will help students increase their income and improve their employment possibilities.

Certificate of Technical Support Engineer

Program Requirements

This introductory certificate builds into the Information Technology or Applied Business Management degree.

Certificate

Associate

60 credits

Bachelor's

90-96 credits

For questions about this program, contact BYU-Pathway Support

Certificate Courses

Course Code	Course Name	# of Credits
IT 102	PC Hardware Technician x IT 102 — 3 credits PC Hardware Technician This Course explores the fundamental components and concepts around the personal computer (PC), including hardware components, networking devices, memory, bootup issues, operating system components, storage, wireless connectivity, security and troubleshooting exercises. As a final exam, students will take the TestOut PC Pro Certification exam to receive an important industry certification. Laptop is required.	3
CS 104	Foundations of Applied Programming x CS104 — 3 credits Foundations of Applied Programming Students learn programming from the perspective of an IT Engineer. Course introduces basic concepts of scripting including variables, operators, input, output, conditional logic, loops, functions, strings, arrays, and files. Students develop problem-solving techniques and computational thinking skills to solve many basic problems in an operations setting, including creating functions as part of an API, calling APIs and interacting with databases.	3
IT 125	Introduction to Info Tech x IT 125 — 3 credits Introduction to Info Tech Focuses on installing, configuring and administering Windows Desktop systems across peer-to-peer configurations as well as client-server domain environments. Develops the skills required to be a consultant, full-time desktop support technician, or IT generalist who administers Windows-based computers and devices as a portion of their broader technical responsibilities. Laptop is required.	3
IT 235	Cloud Server Administration x IT 235 — 3 credits Cloud Server Administration Students in the course will be introduced to critical concepts of server technology, including installation, configuration, upgrading, maintenance, environment, troubleshooting, and disaster recovery. Successful completion of this course will prepare students to take the CompTIA Server+ Certification Exam SK0-005. Laptop is required.	3
IT 255	Networking Fundamentals x IT 255 — 3 credits Networking Fundamentals Explores different hardware technology required to create a simple network including cabling, routers and switches. Explores the different layers of the OSI model using packet capture technology to read and analyze network traffic. Using several hands-on projects, this course focuses on subnetting and how to identify network IDs, broadcast addresses, as well as how to troubleshoot basic networking problems. Laptop is required.	3

young african student receiving lectures online, taking notes

Why choose this certificate?

Studying in this field will prepare you to understand the fundamentals of computer support services, a discipline that is essential in every company or organization. This certificate is the perfect stepping stone that can pave the way to a fulfilling career in technology and build upon your qualifications.

The technical support engineer certificate covers PC hardware, computer repair, troubleshooting skills development, basic network support, basic scripting, software installation, and customer service. Upon completion, you will have learned the necessary skills to pass the following industry certifications:

CompTIA A+
CompTIA Network+
Microsoft MS-103
Microsoft AS-800