The certificate in hospitality and tourism management is designed to prepare students for employment in hotels, restaurants, travel agencies, and other related businesses, and to help them progress from entry level positions to supervisory roles.

This certificate is offered by Ensign College, with support and resources from BYU-Pathway Worldwide

Man holds a pen in his mouth while looking at a laptop

Why choose this certificate?

Hospitality and tourism management training will introduce you to essential functions such as catering, corporate dining room management, front- and back-of-the-house operations, and housekeeping, while also teaching you management of inventory, labor, hospitality, occupancy, property, special events, and revenue reporting.

BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a recommended plan of certificates that will help students increase their income and improve their employment possibilities.

Looking Ahead

Potential Employment

Hospitality coordinator

Guest relations coordinator
Front desk agent
Food and beverage coordinator

Essential Knowledge and Skills

Outcomes

Improve customer service and build relationships in the hospitality industry through team building skills, leadership, and coaching.
Improve accommodation operations through metrics, customer service, software applications, and interviewing.
Develop and enhance food services through menu planning, purchasing, storage, food production, sanitation and food safety, and marketing.

Certificate of Hospitality and Tourism Management

Program Requirements

This certificate builds into the Applied Business Management degree.

This is an introductory certificate.

Certificate

15 CREDITS

Associate

60 CREDITS

Bachelor's

90–96 CREDITS

Certificate of Hospitality and Tourism Management

Course Code

Course Name

# of Credits

BUS113

Introduction to Hospitality and Tourism Management

BUS113 — 3 credits

Introduction to Hospitality and Tourism Management

Students will learn the basic concepts and skills needed for a career in the hospitality and tourism industry. They will learn about different sectors in the industry such as transportation, accommodations, food & beverage, recreation, entertainment, and travel services. Students will learn marketing skills, customer service skills and trends happening within the industry. By the end of this course, students will have created a personal development plan for their future employment in the industry. This will include the current skills they bring to a hospitality/tourism position, as well as the knowledge, skills, and attitudes obtained through this course.

BUS133

Teams & Relationships in Hospitality

BUS133 — 3 credits

Teams & Relationships in Hospitality

This course provides students with communication and interpersonal strategies designed to build positive relationships with individuals and groups in the modern hospitality and tourism workplace. Through practical projects, simulations, reading, critical thinking exercises, problem-solving scenarios, written assignments, and case studies, students develop the human relations skills required to interact effectively with people at work. Interpersonal and team building skills that are crucial to ethical relationships with members of management, co-workers, direct reports, customers, and the public are examined. Also, interpersonal and organizational applications associated with group/team functions, multicultural and multigenerational relationships, leadership, coaching, and customer satisfaction are presented to assist students with the timely identification and resolution of communication issues and challenges.

BUS153

Accommodations & Lodging Operations

BUS153 — 3 credits

Accommodations & Lodging Operations

BUS 153 is designed to help students gain the foundational knowledge, concepts, and skills for launching a career in the dynamic global lodging sector of the hospitality industry. The course introduces lodging in its essential role within travel and tourism while exploring the various types of lodging businesses such as hotels, resorts, hostels, vacation rentals, bed and breakfasts, timeshares, and alternative accommodation types. Students learn about the primary functions and departments within a lodging operation such as executive management, sales and marketing, revenue management, guest services and front desk, rooms and housekeeping, engineering and maintenance, food and beverage, and human resources. The course emphasizes monitoring, measuring, and analyzing various lodging performance metrics as important tools for guest experience optimization and operational success.

BUS233

Food & Beverage Industry

BUS233 — 3 credits

Food & Beverage Industry

In BUS 233, students will learn and apply the skills needed to become professional in the foodservice industry, which include identifying key culinary trends, the food cycle, F&B business types, best practices for organizational success, hospitality, how to build an effective team, and business planning. Students will explore and implement these principles as you create a business plan for a restaurant based on a trending concept.

BUS243

Hospitality & Tourism Financial Management

BUS243 — 3 credits

Hospitality & Tourism Financial Management

Students are introduced to essential managerial accounting principles as they relate to the hospitality and tourism industry. Core subjects introduced in the course include financial statement analysis, cost analysis and control, menu pricing, forecasting, budgeting, labor planning, and inventory control. Students gain applied understanding of the material through industry-simulated assignments and projects.

For questions about this program, contact BYU-Pathway Support