8.1 BYU-Pathway Support
BYU-Pathway Support primarily offers support to current PathwayConnect and BYU-Idaho online degree-seeking students, prospective students, and service missionaries. BYU-Pathway Support is organized in the following way:
BYU-Pathway Support
BYU-Pathway Support assists current and prospective students by providing help, tools, and encouragement so students can succeed in PathwayConnect and beyond. Specific services include:
- Assist students with applying to and enrolling in PathwayConnect or BYU-Idaho online degree programs
- Provide information about PathwayConnect and BYU-Idaho online degree programs
- Assist students with tuition payment issues
- Process exceptions and waivers
- Inform students of available academic resources through BYU-Idaho, such as tutoring
- Schedule appointments for BYU-Idaho online degree-seeking students with academic planning
Missionary Services
Missionary Services team assists service missionaries who are called by their priesthood leaders to facilitate PathwayConnect at an assigned location. Specific services include:
- Facilitate quick and accurate onboarding of new missionaries
- Ensure missionaries have a quality experience
- Guide missionaries through initial orientation
- Conduct regular, ongoing training
- Help missionaries use BYU-Pathway’s administrative system (PATH)
- Answer questions
- Provide resources to assist missionaries with their regular duties